"my clothes shrunk"

[jslinder]

Well, I haven't posted since I have opened my new from the ground up laundry. I have not been open for 3 weeks. Things have been a little slow but improving every week. I will be able to cover my notes the first month. Of course, no money for me.

Anyway, it was a beatiful sunny day here, and I show up to a packed laundry. Boy was it nice to see a full lot. My attendant tells me a lady who just finished drying her clothes is claiming her clothes have shrunk since using my dryers. (I have all new ADC 330 dryers) I asked the lady what the problem is. She said she stuffed 3 loads of clothes in the dryer (already a problem), and the clothes weren't dry after 3 quarters. I then asked her if she used the appropriate heat setting. She then told be that she knows how to dry clothes. She also claimed the clothes shrunk. At this point she pulled out an old sweatshirt and said the sleeves are too short. She then became beligerent, and I asked her to leave the store. What a way to blow a good feeling I had before walking in to the store.

Thanks.

[Howard]

The thing I will never get used to is that so many customers need to tell me that (a) they are buying a washing machine next week, (b) they haven't been in a laundromat for years, and (c) it sure is expensive to do laundry nowadays.

[David]

And that CERTAIN dryers don't get as hot as the others, even though I've gone around and set them all to the same temperature.

Oh, and how much money they've lost drying. She can't dry on two quarters anymore!

I almost asked her if she wanted some cheeze with that whine!

[Andy]

It's the same story with water level. To avoid wasting more time on illegitimate low water compliants I advance the machine to rewash. If I've seen it once I've seen it a 1000 times-a 50# machine is designed to wash about 50# of items not 80# not 100#.

How do you guys handle the washer overload issue?

[Gary C]

Andy, I politley point out that if the clothes don't tumble when wet then it is over filled. That seems to work well. I will further explain to them if need be that's how they get clean by tumbling and rubbing against each other and they can't do that when they are cramed in there.

Gary

[Kitty]

Same as you said, very nicely state that the washers are efficient and not designed to clean clothes with tons of water. When a customer has an overload I will tell them so, and state that if they want clean clothes they should not overload as the machine cannot clean their clothes. I'll advance to rewash, it they decide they are not satisfied. I tell them if they are not satisfied that we will rewash, many times they never ask me. Those who do, get a slight lecture and a rewash....

[pete f]

When I want a nice peacefull day I do not go to my mats. Hate to take the chance of someone screwing it up over a machine they may or may not have used right. Get used top dryer complaints, come up with quick sets of response that sounds caring, yet explains. Some days dryers do work better than others, I think it has something to do with the high/low pressure systems.