No Wash, No Dry [Archive] - Coinwash The key to a successful Laundromat Business.

hithere

01-01-2007, 05:20 PM

My store policy is "No Wash, No Dry".
But sometimes people do only "Dry" even if we told them about this policy.
What do you do?
you don't care this?
Thanks,

Gary C

01-01-2007, 05:52 PM

This policy is very short sighted. Price your dryers so they make money and be happy you have customers that use your mat.

Gary

anonymous

01-01-2007, 05:52 PM

My store policy is "No Wash, No Dry".
But sometimes people do only "Dry" even if we told them about this policy.
What do you do?
you don't care this?
Thanks,

Your store policy does not work because it it wrong. Why would you turn away a customer? Price your dryers to make money and then you should be happy with dry only customers. I know you are going to say that it clogs up the dryers for the wash customers, but if you price it correctly you will either drive away the dry only or make it so you make a good profit on every customer.

hithere

01-01-2007, 06:46 PM

Your store policy does not work because it it wrong. Why would you turn away a customer? Price your dryers to make money and then you should be happy with dry only customers. I know you are going to say that it clogs up the dryers for the wash customers, but if you price it correctly you will either drive away the dry only or make it so you make a good profit on every customer.

I think it's hard to get profit only from DRYER.

How much do you charge for Dryer?

troy

01-01-2007, 08:07 PM

It's a good idea if the main reason is because you do not have enought dryers.
How about the policy of : washing customers have first choice of dryers, drying only customer have to wait!

anonymous

01-01-2007, 08:12 PM

I think it's hard to get profit only from DRYER.

How much do you charge for Dryer?

30# dryers are prices at 37 cents for 7 minutes. That comes out to roughly $3.17 per hour that the dryer operates. Since the dryer is rated at 80,000 BTU/hr max input and actually on average consumes 40,000 BTU/hr that means that my gas cost is 0.4 therms per hour. Even if you assume $2 per therm (which thankfully is no longer the case) the cost is only about 80 cents per hour for gas. - Thus I am very happy to let anyone that wants to dry come use the dryers.

hithere

01-01-2007, 08:30 PM

30# dryers are prices at 37 cents for 7 minutes. That comes out to roughly $3.17 per hour that the dryer operates. Since the dryer is rated at 80,000 BTU/hr max input and actually on average consumes 40,000 BTU/hr that means that my gas cost is 0.4 therms per hour. Even if you assume $2 per therm (which thankfully is no longer the case) the cost is only about 80 cents per hour for gas. - Thus I am very happy to let anyone that wants to dry come use the dryers.

hmmm, I charge 7min per 25 cents.

Gary C

01-02-2007, 06:40 AM

I am 6 cents per min. and they do produce profit.

Gary

hithere

01-02-2007, 11:06 AM

I am 6 cents per min. and they do produce profit.

Gary

I maybe consider 6min per quarter...soon...

Gatorlenny

01-02-2007, 12:26 PM

Try this spreadsheet and then price accordingly..

Amex

01-02-2007, 12:41 PM

anonymous

01-02-2007, 01:05 PM

If you have store that is slow or if you have extra dry capacity it is fine to let people use the dryers. I am at short on dryers during peak time and there is n room for more dryers. When it is busy I enforce the no wash, no dry rule. I am not going to piss off my wash customers by making them wait for a dry only customer. My dryers are priced to make a profit but I must consider the greater profit I make from my wash customers.

Sounds like a slippery slope. If a customer uses a triple load washer and then decides to split his load in 4 dryers do you chastise him? How do you enforce this rule? If a person comes in with wet cloths and does not like what you say do you physically restrain them? Just does not sound workable, and in some areas it may earn you a bullet to the head.

PeterH

01-02-2007, 01:34 PM

How about this variation:

Last wash is 10pm. At 1030pm, most all washers are done and the few customers in the store are drying. A customer shows up at 1030pm saying they only need to dry.

Let 'em in or turn them away?

I let them in, and with a reluctant look on my face tell them they can dry, but they have to take their stuff home to fold.

KJD

01-02-2007, 01:44 PM

Amex

01-02-2007, 02:35 PM

Sounds like a slippery slope. If a customer uses a triple load washer and then decides to split his load in 4 dryers do you chastise him? How do you enforce this rule? If a person comes in with wet cloths and does not like what you say do you physically restrain them? Just does not sound workable, and in some areas it may earn you a bullet to the head.

If they use a triple they can use 4 dryers. I have tossed plenty of dry only customers and if they want to curse me out fine. I guess maybe I will get the bullet one day, but I find most people are all talk.

Silent Roo

01-04-2007, 07:44 PM

How would you respond to a Gas station saying you must buy two items inside to buy gas?????

I know your feeling, but is it that big of a problem? I have owned mats for years and can tell you it would not be many customers for me.

However that being said. Loss leaders are only for business that have 1000's of products. You have two or three. To price one so close to break even and think you can makeup with volume is not a good plan unless you can force the package deal.

kbc747

01-05-2007, 12:25 AM

I have a sign up that simply states "We reserve the right to charge dry only customers the cost of washing." Never had a problem since, keeps the wash customers happy and still allows the dry only in but they do use more respect and appreciation. Basically it has ended the conflicts between the customers without being to harsh on the dry only people. I have never had to get close to charging but I have had the majority of the dry only customers ask me about it and I just tell them that we have no problem with them coming we just need them to do it during our slower times. Non of them have had an issue with it, so for me it has worked well.

pete f

01-07-2007, 10:51 PM

I normaly do not bother dry only unless they are bother me, ie, bring in 600# to dry on a busy Sunday. I do have one mat with 5 - 50# washers that has a big sign "Reserved for wash customers only" over them and I enforce it when I am there, though they are free to use the 30# stacks.
That said, Sunday, 12/31 a customer came in one store with a couple really big baskets of dry only, I told him no, not today, it is the busiest day of the year, to many wash customers in line for dryers. He got pissed, I gave him his $2.15 he had on his card back and he left. The wash customers clapped afterwards.
It is not always about price for profit, sometimes it is take care of your core customers.

Clothes_Tyme

01-15-2007, 08:06 PM

I have no problem with the Dry only people, just as I have no problem with all the people that come in and Wash only and take it home to hang it to dry.

It all works out in the end.

If you have a shortage of dryers, maybe you just have too many washers.

I have the same attitude. I don't have a problem with dry only customers. However I do have a problem with customers who hog-up 3 - 4 carts for their clothes. I had a customer on a Saturday that was using 4 carts and other customers were upset about this, not to mention there wasn't any others available. So, I told the customer that they had to give up atleast 2 of the carts for the other customers. Although, they didn't like it the other customers were appreciative.

CharlieS

01-19-2007, 02:06 AM

Who cares? I make money off anybody dropping a quarter. Add dryers if its a problem. One of my mats is near a project of 200 apartments that has washer hookups, but no dryer hookups. Lots of those folks bring their wet clothes to dry. Its all $$$ to me.

Charlie

DirtyLaundry

01-20-2007, 03:20 AM

No kidding! Who cares? I would no sooner turn away a dry only customer than a wash only customer. I'm in the business of vending both washers and dryers, and will never turn away a paying customer ever. (during business hours, or good reason) Your pricing of washers and dryers should yield equal or at least similar profit margins, so what's the difference? (unless perhaps you don't have the proper ratio of dryers to washers, that you are always coming up short on dryers) Not a wise managment decision.

Ronald

01-21-2007, 11:04 PM

I am at 10 min. for 25 cents (8 dry 2 cool down) I am making 50% profit on dryers. I have NEVER Turn anyone down that wants to spend there money with me. I have 22 single dryers at times it is close on timing but never had any one wait on dryers
Am looking to buy some stacks soon.