Sales and Service

[Kitty]

Hello Guys,

I have an issue I'd like all of your input with, or at least the few that will respond to my question. I have to be careful sometimes and not fly off the handle when things irritate me. I've learned to seek other input before I go with what is usually my first instinct of which is usually to get fired up and blow up bridges

I have a house full of maytags, all of which are less than 7 years old, with the exception of the 6 year old maytag range I had to replace last Aug. because the computer chip was fried of course a replacement cost to me.

My dishwasher has convenient spacers that are moveable in the bottom drawer that has never been utilyzed because they have never held up. I have been slack on wanting them replaced, but the last time the repairman was there for my dryer I gave him the pieces needing replacement and asked that he find the replacement parts and I wanted the lower dishwasher shelf to be used to its fullest potential. I eventually had to call to remind them to replace these parts, I then asked, while they would be coming, to replace the basket in my freezer. I told them the peices I needed. Prior to them coming for these services my touch pad went on my microwave of which I told them, and to replace when all parts were in for all the appliances.

Then ended up coming three times until they finally finished everything. I received my bill of 326.50 last week. The bill consisted of the parts for the freezer {the basket and conectors:eek::eek: the clips and spacers for the diswasher, and the touchpad for the microwave Labor 20$ for replacing the touchpad, and 58 service call for the microwave and 29$ each for the attention to the dishwasher and the freezer for an extra total of 60$ for service calls.

I discussed my desire for them to attend to my appliances at on shot to avoid extra service charges I was still charged an initial 58$ for the first appliance and 29$ for each appliance there after. I had expressed my desire for them to see to my needs at one time to eliminate several service call charges, but yet they refrained from discussing the new charge policy of 1/2 price service charge per appliance they ended up invoicing me with. This is not a standard policy in my area. I find it a little disturbing. In the heat of anger at the time I received the invoices I sent a check minus the extra 60$ in extra charges per appliances, however, I have received a call from the store. Before I go ape poop like a lovely female can do, I thought I would listen to some male thoughts on this story. When I called to discuss the matter they conveyed the standard cost. I am not happy with the practice. Should I simply learn a lesson, send the money or confront my frustrations with the company? Any thoughts?

[Chase13]

Hi Kitty

You can always fight. But at the end of the day they will send it to a collection company with more charges.Then there is always your credit rating to think off.

Just pay the bill and never use there service again.


Good Luck and Happy Fighting
Chase13

[Ryano23_98]

did you sign any paper work showing the added cost ? this can be on back of invoice

[pete f]

I would start at the top and work my way down. I agree, you tried to have it all done at once to save money, and you should have. Notes would be, how much time they were actually there, and why 7 year old Maytag appliances as falling apart. The Maytag man seems to have a job after all.

www. maytag.com
call, then do as my Dad always did when he got pissed off, write a letter to someone in the comapany, as high up as you can find. Somehow, letters seem to work quite well, and I have used them in a few scrapes myself. As a side note, write the letter, put it in a drawer, then look at it again the next day before you mail it. I have written some right off the fly....and wish I had not mailed, but all produced results.

[Jonathan]

We brought the may tag refrigerator in 1998.
model number MSD2556AEW serial # 10844121UZ.
We got it a PC Richard with a 5 year service plan. We were very happy.

Sometime in 2000 we made a call and told the repair people that the vegetable bin was freezing the contents.
We noticed that the wall of the refrigerator on the side which faces the freezer was bulging out a little. The repair man told us that was not a problem. So we ignored it.
They have come out several times for this problem told us it was OK.

Now the year is 2004 the refrigerator stop cooling but the freezer was working fine and the inside wall of the refrigerator was bulging so far that the bins went in crooked.

So we made the called to may tag and found out the service contract ran out. So they said we will come out for a fee to fix the unit I agreed.

The cost was reasonable they put in a spacer between the first bin and the wall for circulation the repair man said.
He then told me to buy a service contract for the unit so if anything went wrong it would be covered so I did so.
Great it was fixed --- NOPE in a few days this has happen again. Let me note all this was in a 3 to 4 week period they had to order this part (spacer) it coat only .69 cents that's right .69 cents.
The repair man noted once again that this refrigerator wall was collapsing.

So a few weeks later I called again that the refrigerator was not cooling
They came out and replaced the housing assy temp control and the heater.

All was well. Now remember this in now in the third month.

So what happen the refrigerator was not cooling again. The original repair man came out and said I told them that the wall was collapsing. Then he deem it as a none repairable unit.

I said that just great this is the 4th month and we are now told it can not be fixed. This is only 6 years old and the refrigerator was a total none fixable.

So I call the service contract and they said they are not responsible because to make a claim because it was still covered under the original service call of the may tag people.

They refunded my payment to that

So I called May tag and they told me that they could not do anything. That they don't build things like the use to and that things happen. They were very sorry but such is life. I then had another corporate person tell me we could help you but we won't. That just blew my mind. We wrote the letters to the CEO but were told these things happen.

I was not asking for a free unit I was asking could you pro rate or tell me was this a problem they were having. There answer was that this has happen and there hands were tied.
Let me add that our family still has a GE refrigerator in the basement from 1948 still working.
Never the less I went out and brought a whirlpool refrigerator.
I have lost faith in MAY TAG PRODUCTS and there customer relations

I will never buy anything form may tag again they just don’t care about there customers.
There answer was I feel for you and I wish I could help.

The CEO of the Corp is MR. Ralph Hakes

Maytag Corporation (MYG) today reported first quarter consolidated sales of $1.219 billion, up 7.3 percent from $1.136 billion in the same period of 2003. Earnings for the quarter met the company's expectations.

Who made this company money THE CONSUMERS?
DON’T BUY MAY TAG PRODUCT THEY DON”T STAND BEHIND THEM!!!!!

This is just my own opinion

[BWJR]

I hope I didn't make a mistake, since I bought a big side by side Maytag back in June. I did by a service contract for 5 years and 10 years on compressor. Lots of Luck!!!!!!!!!

BWJR

[Kitty]

I had always been impressed by Maytag products until I purchased my own. Little things go wrong that are more of a inconvenience than anything else that is highly annoying. If I was a consumer from hell I would continue to call the Maytag service and demand they make it right. But, the service dept is privately owned and as I discussed earlier in this thread they over charge. So, what is the point?

I have a maytag dishwasher, quiet plus, that is not all that quiet anymore. I asked the tech to thoroughly check the dishwasher the other week when servicing the appliances to see about maximizing the performance as I think the performance has decreased. I also requested the replacements for the bottom basket/drawer. In this model there are retractable spacers that can be changed to accomodate large or small plates, pots etc. In the 6+ years I've had the dishwasher the spacers have been broken until this last visit a few weeks ago. Guess what, broke again, I barely cook anymore, so it is not like I use it 24/7. This is a part that was not made correctly or simply is not put in correctly? But, I am not paying another service call to find out why it is less than perfect. I will use the mashine when I need, rewash what does not get clean the first time and remember I will not price/purchase a Maytag the next time I am in the market. I could probably bitch and bitch and get no where like I did when I had to replace my stove last year when water boiled over (while cooking pasta ~as millions of households have done) had leaked into the cook top. Not covered under warranty. I assumed the cook top should have been leak proof as it is very common for water to boil over. But I guess the odds have decreased because so many people rarely cook, the presentation/looks of the stove is more important than the performance.

I am a loyal consumer and will pay more for service that is exceptional and will frequent businesses that concern themselves with determination to exceed expectations. I used to speak highly of the Maytag name, their service and their products, but they have changed their standards and their practices. I have a household of Maytag appliances less than 7 years old and I have had issues with everyone of them. The models I chose were not the top of the line, but the middle line at the time I purchased. I should not have had the numerous issues I have had thus far. The Maytag name/products made their reputation by selling an excellent product that would require little service. Not my experience with the items I purchased. We won't even discuss the commercial performance of machines put to market in the last 5 years.......Reputation should be guarded closely and protected. My grandmother always told me reputation and credit are the hardest to change and the impression should always remain in high regard to others, but when that impression of quality is reduced it is very difficult to return to its original impression Unfortunately someone in charge at Maytag thought different.

So Jon doesn't yell at me!

This statement as all my statements represents MY opinion and I speak for me, myself and I and this opinion has nothing to do with Coinwash.com

[JBTcajun]

Well Kittie hate to break the news but the word of the day is timed obsolescence. Make it last a certain period then start breaking until a new one is purchased. Looks like May tag, GE, John Deere would have learned from the auto industry that this just gives the competition a chance. Remember when American made autos wouldn't last the warranty. (late 70-early 80s) The first Jap cars were inexpensive and reliable. The upside is once we and thousands learn this sad story China has $100.00 appliances. We could buy a new one every year and stay ahead of May tag cost.

[pete f]

Maybe it is a good thing the maytag hard mount is made by Primus:) ?

Kitty, did you write the letter? And what was the response. Try the local TV station "on your side" depattment. They love this kind of stuff.

[jrrogers]

I write from a biased point of view. I have been a Maytag home appliance dealer for 28 years. We started our appliance business strickly as a service and repair company 4 years earlier. If you think you have it hard as a consumer you should have been a dealer. We have progressed from being important to the Maytag Company as a small self servicing dealer to being a mere inconvience. There seems to be a concerted effort to drive the small dealer (especially the self-servicing dealer) out of the market.

I have always tried to take care of my customers service needs and even have tried to help maintain the reputation of the brands I sell. I will still do all that I can to keep my customer happy. (Maintaining the reputation of the company, when they not only refuse to help but actually undermine their dealer's efforts, is a task I no longer undertake.)

It sounds to me like you were charged fairly for the work that was done.
Here are some of the costs involved in getting good service to the customer. My service costs break down roughly like this:
1/3 of the cost is the technicians time at your location
1/3 of the cost is the back office cost (clerical,accounting, dispatching, supervison)
1/3 of the cost is vehicle expense, parts subscriptions, service literature subscriptions, insurance, rent, interest, computers, utilities, telephone, workmans compensation, unemployment insurance, and all the other little things that add up.

A really good technician can only be productive (working on your appliance in your home) for about 60 percent of his 8 hour work day.
He has travel time between stops. He has parts lookup time which is not billed service time. Training time is always during working hours.
There are real costs associated with each additional appliance serviced in your home. We have to get model and serial numbers. The technician should also spend a few minutes getting a brief history of your trouble. He has to fill out the service tickets and make accurate accounts of what he has done.

If your appliances are working properly when the day is done is the real test of whether you got your moneys worth. It also helps if they continue to operate properly..
The little brackets that hold your fold down tines can be tricky to install properly. When installed correctly however, they work quite well.
Jimmy

P.S. If you are still having trouble with the brackets get me your model number and an explanation of your trouble. I will try to help.
As bad as Maytag is at this time, They are still better than most of the other companies for me to work with.

[Jonathan]

We brought the may tag refrigerator in 1998.
model number MSD2556AEW serial # 10844121UZ.
We got it a PC Richard with a 5 year service plan. We were very happy.

Sometime in 2000 we made a call and told the repair people that the vegetable bin was freezing the contents.
We noticed that the wall of the refrigerator on the side which faces the freezer was bulging out a little. The repair man told us that was not a problem. So we ignored it.
They have come out several times for this problem told us it was OK.

Now the year is 2004 the refrigerator stop cooling but the freezer was working fine and the inside wall of the refrigerator was bulging so far that the bins went in crooked.

So we made the called to may tag and found out the service contract ran out. So they said we will come out for a fee to fix the unit I agreed.

The cost was reasonable they put in a spacer between the first bin and the wall for circulation the repair man said.
He then told me to buy a service contract for the unit so if anything went wrong it would be covered so I did so.
Great it was fixed --- NOPE in a few days this has happen again. Let me note all this was in a 3 to 4 week period they had to order this part (spacer) it coat only .69 cents that's right .69 cents.
The repair man noted once again that this refrigerator wall was collapsing.

So a few weeks later I called again that the refrigerator was not cooling
They came out and replaced the housing assy temp control and the heater.

All was well. Now remember this in now in the third month.

So what happen the refrigerator was not cooling again. The original repair man came out and said I told them that the wall was collapsing. Then he deem it as a none repairable unit.

I said that just great this is the 4th month and we are now told it can not be fixed. This is only 6 years old and the refrigerator was a total none fixable.

So I call the service contract and they said they are not responsible because to make a claim because it was still covered under the original service call of the may tag people.

They refunded my payment to that

So I called May tag and they told me that they could not do anything. That they don't build things like the use to and that things happen. They were very sorry but such is life. I then had another corporate person tell me we could help you but we won't. That just blew my mind. We wrote the letters to the CEO but were told these things happen.

I was not asking for a free unit I was asking could you pro rate or tell me was this a problem they were having. There answer was that this has happen and there hands were tied.
Let me add that our family still has a GE refrigerator in the basement from 1948 still working.
Never the less I went out and brought a whirlpool refrigerator.
I have lost faith in MAY TAG PRODUCTS and there customer relations

I will never buy anything form may tag again they just don’t care about there customers.
There answer was I feel for you and I wish I could help.

The CEO of the Corp is MR. Ralph Hakes

Maytag Corporation (MYG) today reported first quarter consolidated sales of $1.219 billion, up 7.3 percent from $1.136 billion in the same period of 2003. Earnings for the quarter met the company's expectations.

Who made this company money THE CONSUMERS?
DON’T BUY MAY TAG PRODUCT THEY DON”T STAND BEHIND THEM!!!!!

This is just my own opinion

OK now dance to this please. I think there customer service stinks.
To tell me So I called May tag and they told me that they could not do anything. That they don't build things like the use to and that things happen. They were very sorry but such is life. I then had another corporate person tell me we could help you but we won't. That just blew my mind. We wrote the letters to the CEO but were told these things happen.