warrenty

[JBTcajun]

Ok guys is time for me to lock in the price and terms for my equipment. 5years parts and 1yr labor seem to be what the dealor has been illuding to. (all Wascomat) That sucks! What is the industry standard and why do we allow to be so?
I hear and read of national turn averages from 5 -7 so I choose 6. For negotiations sake work from 5. The warranty should be 5 years 5 turns a day whitch ever comes first.
5x365=1825x5=9125 turns or 5 years. This is easily monitered by the card system and does not seem to much to ask.
What kind of warrenties have you folk opening new stores been able to negotiate? Does anyone have it based on turns? I dont like 1year labor - 5 yr parts on 200k worth equipment.
All help and advice will be greatily appreciated and considered.
Tks in advance JBTcajun

[Anonymous]

Keep dreaming, why don't you have them promise 2 hr repairs too while your at it. Normally you get about 90 days on labor and a year or two on parts. Some of them have gone to longer on parts to try to compete on selling new machines but don't bet on that lasting much longer if the economy picks up. I would not be too concerned on Wascos anyway. My machines are a little over 3 years old and the only thing I have had to do is replace a couple of belts and a soap lid or two.

[BWJR]

There is no such thing as negoiating terms when you buy equipment. Did you ever negoiate with a car dealer and get him to change his terms? Warranty is such, Manf. sets the time on the parts and the distributor set the time on the Labor. That's it
!! Where are you coming from with this negoiating for terms?

BWJR

[MSKLAUNDRY.]

LOL

[Ken]

That is why we all have to learn how to fix our own machines since we may keep our machines more than 5 years.I keep my machines as long as they look ok and making money.

[JBTcajun]

Manufacturer sets parts and Distributor sets labor no negotiations thats it.
BS.
MY dealer has already in just talking about me doing this thing started at 1 yr parts , 90 day labor. Then stated the manufacturer would go 5 years parts and 6 months labor. Last mentioned was 5 year parts and 1 year labor. He knows Maytag and Continental have been at my door step, and shown that these things are not written in stone. He also knows that there are other Wasco dealers out there that would gladly subsidies the labor charge to get the deal from him.
It is said that these machines will give very little trouble,and he states they are the best. Let him put his terms where his mouth is.
I am going to give it a try, very little can be lost by trying. Was just wondering what the industry standard was. With these kind of figures nothing fits squarely in a box.
JBTcajun

[Ken]

I understand you want to best service deal for you but the fastest person can service your machines is yourself.If the machine go down Fri,I will try to fix it instead of waiting for warranty repair,they may take a few days.
Learn as much as you can from the dealer or servicman are the key.

[CharlieS]

With washers, as stated before, parts warranty is from the manufacturer. However, the manufacturer provides no labor warranty. Most distributors will build in some labor warranty into the price. But you must remember that this is a true expense to them, for which their only reimbursement is the profit in the sale of the machine.

So, you want more labor? Fine, but expect to pay for it. Personally, I recently made a deal where I specifically agreed not to hold the distributor for the labor, and got a lower price to the tune of nearly $400 a machine for 12 stack dryers. I've had problems with one, and have paid about $500 for their tech, but am still way ahead of the game.

Wasomats are well built, and the tech support and warranty parts support is excellent. Do it yourself and negotiate a lower price. Better yet, negotiate a lower ongoing labor rate and parts discount. You'll be better off.

Charlie

[MSKLAUNDRY.]

The standard is whatever you can negotiate with the distributor and what you will get is determined by how much equipment you buy and the terms (cash/credit), and how much competition they have. Note that typically the dist eats the cost of the part over the manufacturer warranty or they take the part back and give a model and serial # from a machine that is still under warranty, and then they get credit from the manufacturer. Yes, this is done.

FYI: Did you know that Maytag does not require warranty parts to be returned to them. In order for the dist to get credit. They just need to order one at there regular price and they are shipped two. For most parts that is not an issue because they use most of the parts all the time anyway.

Never say never, everything is negotiable, You just have to show them that you aren't a wuss and you aren't going to take what is offered. If they want to make the sale they will give you more than you see in black and white.

I thing you have a better chance of getting some extra labor time.
30 to 90 being the usual no haggling standard depending on the dist. I know a dist that gave 6 months labor to someone and 30 day to another person. Why, because the 30 day person didn't speak up so they got almost nothing.

WHATEVER YOU AGREE UPON MAKE SURE IT IS IN WRITING!!!!!!!!!

[pete f]

I am with CharlieS... the best deal is equipment warranty only.
The stuff is new, 90 day is nothing. The most problems you will have are a computer board or I was going to say coin mech but you are going card system.. really, not much goes wrong. Get a better price without labor hammer them down. Use the proceed if you have a problem, but you can post here or call wasco to get the fix. You are not going to need any major repairs in a year or two, even 5. And some of the problems you have, like drain clog, are not under warranty anyway. You have to learn how to fix all this stuff to really make it in this biz, at least the basics.

[Anonymous]

I agree the importance of the warranty but how could we possibly warrant something thats subjected to the zoo?In a perfect world everyone would treat the equipment well but that ain't happenin.Maybe theres a happy medium?

[JBTcajun]

Well guys I have reviewed this post preparing for the day of reckoning. What is the learning curve on servicing? Would it be better to negotiate something like next day air on all parts life of parts warranty? What is the normal shipment? I have a basic repair knowledge having been a framer for many years. Does Wasco walk you through diagnosis on their tech line? How long is access granted free to tech line? All additional considerations will be welcome. Thanks wanting to do it with as little education from SHN university as possible. Thats why I love this board you'll been there done that.
:eek::eek:(:<):eek::eek:

[Anonymous]

Wasco service is a toll call (no 800 number) but asides from that it is free forever. Does not matter if you bought the machine today or you are the 5th owner of a 30 year old machine.