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Anonymous
08-09-2003, 03:50 PM
hello, no sooner than i repaired a neptune, another one went down. seems that this one says that the door is locked on the readout when it isnt , i changed it with another door lock assembly and it does the same. my question is....... is it the motor control board or the upper control board?????????? any help would be apperciated. thanks actionjackson
BWJR
08-09-2003, 04:11 PM
Action,

Is the lock mech coming across and engaging the door switch?
Run the washer with the top off so you can see what is happening.

BWJR
Anonymous
08-09-2003, 04:24 PM
hello, checked it out had the top off and no the switch was not coming across..... also checked for loose wires and could not find any thank actionjackson
BWJR
08-09-2003, 06:50 PM
If Marc doesn't get to you first, I'll speak to my mechanic and let you know. It could be the spring is broken or came loose.

BWJR
MSKLAUNDRY.
08-09-2003, 08:45 PM
Which one do you have mah14, 20, or 21, not that it matters much?

First of all the display isn't going to tell you very much unless you are in help mode. Once in help mode you will be able to see which switches are activated. In help mode the small o will light up when the door is closed. When the door is actually locked "door locked" will iluminate. They are two separate things. The first will just allow the washer to start the cycle but if the second is not working the washer will not spin.
Is the washer starting or does it just flash "select cycle"?
If it does start but doesn't spin the problem is most likely the spin safety switch or the wax motor that is defective, both are in the door lock assy. It may be the computer but not as likely.
Since you said you changed the door lock assy already just swap the computer with another washer and see if all is well. There are times when a bad wax motor will blow out a computer but not that often.

Let us know what happens
Anonymous
09-03-2003, 07:14 PM
hello thanks for all your help,,,,,,,, checked everything and found it to be the upper control board. the one that displays the time. had board that needed to be resoldered, now it works fine. thanks for all your help. actionjackson