MLG32/ 1.5 years old

[Kitty]

We have eight of these double stack dryers and have replaced 7 computer/control boards (with new) in 4-6 months. 1 dryer will not work, the pocket will not do anything. Dave has replaced the computer board and both pockets will operate correctly for a little while, before malfunctioning again leaving 1 pocket out of service again. He has contacted Bobby Drummond with Maytag Service and Bobby was not familiar with any problems nor could he elaborate on anything Dave should or should not be doing in order to correct this problem. Suggestions anyone?

Thanks! Kitty

[anonymous]

Kitty, I would check line voltage. With that many going bad it sounds like you my be getting voltage spikes or bad grounding.
I have 12 of these and no problems with the comp. board.

Gary

[JeffLange]

Kitty,
I agree with Gary you may have a bad ground. If you had old dryers there before and used the same wires you may not have a good ground. Get a electrician to check out what you have. These dryers are very good and tend to be problem free. Also make sure you have proper makeup air. These dryers are made by ADC, you may want to give them a call they have great tech support

[Kitty]

These particular machines were purchased and placed in a new addition, so the wires should be new? We'll check these things and if no luck we'll give ADC a call. Anyone have the tech number?

Thanks, Kitty

[anonymous]

Hi Kitty,

I have the same machines which had the same problem with only one pocket. We were still under the service warrenty and had the company up many times to have a look. In the end, they swapped everything in the machine but it did not solve the problem.

I think Gary C. is correct on this one. The company added a surge protector to that machine and we have not had a problem in four months. That machine had been installed with new wiring.

hope this helps.
Chase13

[Kitty]

Maytag corrected the problem after replacing everything else, and then added a surge protector? If this is correct, the regional exec in our region is playing dumb? Could you give me a name and number with Maytag so we may discuss this situation and the warranty issues?

Thanks Kitty

[anonymous]

Hi Kitty

We purchased 5 stacks and had trouble with three of the units. Most of the problems were sensors that were bad. The one machine had bad senors, loose wires, sometime the pocket would not work and sometimes, it would loss time. In the end, the distributor was up to see us every two to three days for about two months for that same machine.

Over the two months the dist swaped all of the wire and boards with the machine next to it. (they were trying to see if they could make the same problems happen to that machine. If it moved to the other machine, they would know what was causing the problem) They called Maytag, but for one month, they kept saying that they had not had a response yet ( the guy was in europe).

I dug up the work orders, for the work done by our local distributor to check exactly what was done on that last day. They found a loose wire (which they said was not causing the problem) and added the surge protector.

I am not sure who you would call, because we were dealing with our distributor in Toronto, Canada. Our problems were also covered under our warrenty with our distributor because the machine had only been installed for about one week before the problems started.

Maybe check the wiring before adding a surge protector. Our dist looked at our wiring everytime they were up and did not find the loose wire for two months. If that fails, try the surge protector.

Hope this helps.
Chase13

[Kitty]

We, I mean Dave as I know nothing in this department, also thinks it has to do with the electrical and the possibility of placing a surge protector may be the key. I am stating that Maytag should foot the bill? That was the outcome for you, correct? Maytag covered it?

Thanks Kitty

[anonymous]

Hi Kitty,

No Maytag did not cover the surge protector. It was a problem with our connection to the dryer (or so they say). Our distributor was nice enough to install it and cover the cost.

We were on a service warrenty with them at the time and their solution was to give that a try. They gave it to us in hopes that the services calls would stop. We are approx. 2 hrs away from them. Every time we put in a call. It cost them 4 to 5 hours labour at $75.00/hr (our cost after free service was finished). We argued with the service manager about the problems for a while (I did not want to pay for service calls if it continued past our three months free service for the new equip).

He suggested that there was a problem with our electrical and I suggested that he better fix it. After all, the other 4 stacks had no problems and I would keep calling until it was corrected. For our distributor, it made more sense to give us the $400 surge protector than to lose the $300 (4hrs*$75) to have someone come up and have a look at the machine every two days because it stopped working.

If we were not on the free service, I probably would have paid for the surge protector myself to lower my costs of having them up every 2-3 days.

Do you deal directly with Maytag or a distributor? If it is a distributor have them contact maytag to find out if they have heard of this problem before and if so, how it was fixed in those cases. They should have heard about it because of us.

Good luck, hope everything works out for you and Dave
Chase13

[Kitty]

BD and the Maytag Regional service manager are currently repairing these machines. The problem has never been the computer board, or was the surge protector necessary to purchace. Dave just told me that Maytag has had problems with this particular part, although the distributor we use was not helpful at all in investigating this problem. Thus the call we made for Mr. Drummond to come and assist with this problem.

It is funny how something the regional service manager knows consitent problems but the distributor does not? Seems someone is failing somewhere.......the distributor probably has 10-12 computer boards that we have sent back under warranty during all this pain of trying to get these units work.

The thermister may be going bad, but they can be reset when necessary. All dryers are now in working condition! A good day in laundryland!

[Kitty]

Seems ole BD has been working hard to keep these dryers running since I left his laundry.... He doesn't have nice things to say about ADC and we do not want that! I had a lengthy conversation with Dave this afternoon and he continues to have issues with these units and these 5 pockets continue to go out every couple of hours almost daily. The service rep from Maytag has been to his store and has said the issue is that there is a monetary break in the thermister circuit and the 4 connectors between the thermister is not making a good connection thus not working properly however their seems not to be an answer on how to solve this issue and this issue has been going on since as you see the date above 2002.

I sure don't owe Dave nor his business a thing, but maybe you can help and I don't hear him diss the product because he chose not to utilize all options of service techs.

[IPSOTECH]

Kitty,
I cannot remember how many times I have gone over this very issue. This problem wil never fully go away. You will constantly be plagued with this problem by design. You can only make it occur less offen. The main reason this happens is because the wires/connection are located in the air flow stream. So heat will cause connections to become poor and resistance to increase and add that to a thermistor that is flawed from the start and you have a problematic dryer. The thermistor has an internal flaw that the very heat that it is surpose to sense is causing the connection within itself to unsolder or come "lose" causing the D2/D18 error codes. The best thing you can do is replace the harness that goes on the thermistor as well as the thermistor itself. Make sure that the connections are tight and hope for the best.

First of all to give ADC some credit, its not there computer or thermistor that was Maytags design built in the frame of a obsolete AD435 dryer.
Now Kitty, why wouldn't you want to say something negative about ADC? Is someone padding you pocket?

[Kitty]

Excuse me MSK? NO ONE pads these pocket babycakes and please do not insult me with that crap nor that of any reputable business that advertises on this board!!!

[Coinwash]

MSK I take offence to what you just said.

Write ADC and YOU tell them DIRECTLY the problems you see INSTEAD OF INDIRECTLY speaking of hinting of some agenda. That is what Coinwash is all about.

Your company is a Sponsor as well are we kissing your ass HUh????
Grow up MARC!!!


The Guys at ADC are the big boys and so are we HOW about Continental

You found their problems?

SPEAK UP !!!

[IPSOTECH]

Ok Kitty, my appoloigies for that statement. Yes it was over the top. But I am curious why you said "He doesn't have nice things to say about ADC and we do not want that", specificlly "and we do not want that"

Why wouldn't we? I thought "we" are here to let the truth be told, now aren't we?

And BTW its not "my company", Coinwash. You too can do and say whatever you like about them. I don't own the company.

[Jonathan]

We are here to help each other. I'm not a referee.

If you have the answers to problems and you can substantiate them “do it”.
But to my staff and the people who run this board and to our members please be civil.

We are a pipe line please let it flow

Thank you

Jonathan

[pete f]

For what it's worth... I have a store full of these. When I first opened I had troubles. The main element is the sail switch/lint tray design. The lint has to be cleaned often, and if air is slow airflow the dryer won't work. Tell BD to tinker with the sail switch and keep the lint trays clean. Mine have been trouble free after the initial burn in.

[Kitty]

MSK you must not know me very well. I thought you did. You should re- read my 1000's and 1000's of post through out the years. I am a customer service advocate. I believe strongly and passionately in making the customer happy no matter what!!

This is what drives me, this is what brought me to Coinwash.com! This is what I truly love about this board and the freedom of speech. The fact we are able to truly speak our minds, of course we do have to be sure the content is in no way manipulated content as I have seen on some bulletin boards of course.
The Coinwash.com site and it's bulletin board threads and discussions is the way consumers can investigate and research companies and products. The INTERNET and Coinwash puts us/you the consumer in the drivers seat and "HOW GREAT IS THIS!!!" for me to assist manufactures via this website to keep their customers happy that may in turn bring more members to this bulletin board and their website even better!

Laundryland grows...

[IPSOTECH]

Point taken

[anonymous]

Kitty, What temp does he run them at. If the thermistor is designed to burn out at a hi temp then that could be the cause. I run all of mine at a max temp of 150 and almost never have any problems. 24 dryers and I probably replace 5 thermistors a year. So far they have been great dryers and very reliable. 6+ years, I would not go with anything else.

Pete, It sounds like they are working for you. How is the gas usage compaired to your other dryers?

Gary

[anonymous]

Hi Kitty

I installed five stacks in June of 2002. Our problems finally ended Aug/Sept 2005. Three looonnng years let me tell you.

So here goes...

We tried everything. Cleaning the lint, swapping everything, changing thermister (i couldn't tell you how many times at our cost). Maytag (my distributor that is) thought we were nuts. Usually, they would come up and everything worked fine. On occassion the problem (no heat) would happen with a tech there. They would fiddle around, charge us a hell of a lot (they are two hours away) and fix nothing.

We would start the dryers everytime we were in. Either no heat or they would heat for a couple of minutes and then lockout. We would open the door, restart the dryer and it would heat for a couple of more minutes then stop again. It was awful...We counted 30 problems in 15 days. We are unattended and only go in three times a day. Who knows how many problems there were that were not reported.

Finally, we call ADC and with their help we discovered that only the new ignition box (Fenwal) were installed (no new wires). The Fenwal boxes are a higher voltage, then the Johnston boxes. Johnston wire are red or orange, the Fenwal wire is grey. We called our distributor, explained the situation and recieved 10 new "HIGH VOLTAGE GREY" wires.

Since installing these wire we have had two problem. Minor adjustments and the dryers work great.

Good Luck Chase

[Kitty]

I bet he hasn't temped those since I left either........:) but guessing he has them set at 170

[Coinwash]

Thank you for the up date boy did we need it ;)

[Kitty]

HAS BD"S # and will be calling to see what his dryer issues are tommorow and since DRYERRUS is out of SC he should be able to assist. He will post a reply tomorrow STAY TUNED.......

[dryersrus]

I talked to him at this point all is well besides a keypad problem which i will take care of. The thermistors on the couple of dryers that were giving him the D2/D18 codes have been updated to the Rev 3 type (white or red dot on it) and have been hard wired and it seems to be working for him. The true test will be this weekend.
I am going to follow-up w/this customer next week and tackle what problems might have occured over the weekend if any...will keep you posted to what i did or whats going on.

[Coinwash]

I talked to him at this point all is well besides a keypad problem which i will take care of. The thermistors on the couple of dryers that were giving him the D2/D18 codes have been updated to the Rev 3 type (white or red dot on it) and have been hard wired and it seems to be working for him. The true test will be this weekend.
I am going to follow-up w/this customer next week and tackle what problems might have occured over the weekend if any...will keep you posted to what i did or whats going on.

Thank you for your Quick response, that is what this site is all about;)

[dryersrus]

Exactly!! We'll get him up and running in no time. Thank YOU, for such a great site!

[pete f]

Kitty, What temp does he run them at. If the thermistor is designed to burn out at a hi temp then that could be the cause. I run all of mine at a max temp of 150 and almost never have any problems. 24 dryers and I probably replace 5 thermistors a year. So far they have been great dryers and very reliable. 6+ years, I would not go with anything else.

Pete, It sounds like they are working for you. How is the gas usage compaired to your other dryers?

Gary


Gary, I also dropped my high temp about mid December. I was waiting on MAr bills so I could do better compare. Becuase of different days of collects, gas read dates and the business has been busy, it is hard to tell. Nearest estimate is I am making about 5% more per them then was before changing the temp. I can't tell compared to my other dryers ( stores) without doing some math, as the vend prices are much higher so I have to recalculate eveything to a matching number. maybe someday :)